Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from batteryfordell.co.nz. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  1. 1

    Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.

  2. 2

    Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.

  3. 3

    Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.

  4. 4

    Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • All returns/exchanges require an RMA request.
  • Unauthorized returns without an RMA number will not be accepted.
  • The RMA number is valid for 30 days from issuance. Returns must be shipped within this period.
  • Refunds typically take 3-5 business days to process, depending on the payment provider.
  • Exchanges are arranged within 2-7 business days after receiving the return.
  • Only the same item can be exchanged. If a different item is required, the original product must be returned for a refund and a new purchase must be made.

5. Fees & Costs

A. Returns and exchanges not related to quality

① Order Not Yet Shipped
Eligible for full refund with no additional charges.

② Order Shipped (Customer-Initiated Reasons, e.g., ordered by mistake, changed mind)
Refusal to accept the package is not allowed. If the customer refuses the package, it will be treated as abandonment, and no refund will be issued.

If a return is needed, please contact our customer service within 30 days after delivery, and ensure that the item is unused and in original packaging.

The customer is responsible for the following costs:

  • Original shipping cost
  • Return shipping cost
  • 10% restocking fee

③ Order Shipped (Logistics Failure Due to Customer Responsibility)

Including but not limited to the following situations:

  • Incorrect shipping address provided by the customer
  • Failure to pick up the package within the required timeframe
  • Refusal to accept the package
  • Failure to pay duties or taxes

The customer will be responsible for:

  • Original shipping costs
  • If re-shipping is required: bear the secondary delivery costs
  • If the order is cancelled: bear the 10% restocking fee

④ ❗Special instructions for customers who refuse to accept non-returnable warehouses

  • If the package cannot be returned to the warehouse due to customer refusal or failure to pick up the package in time (for example, some logistics companies directly destroy the package due to product attributes, regional policies, etc.), it will be deemed that the customer has actively abandoned the goods and the order will not be refunded.
  • We will use the tracking information and receipt/return records provided by the logistics company as the basis for processing. Customers need to understand and accept the judgment made by the platform based on logistics records.

⑤ Special Product Policy (International Orders Containing Lithium Batteries)

  • Once a product containing lithium batteries is shipped, if the package is destroyed due to the customer's refusal to accept, failure to collect in time, failure to cooperate with customs clearance, or failure to pay tariffs/handling fees, it will be deemed that the customer has voluntarily abandoned the goods, and the platform will not refund.

⑥ Brazil Orders Special Notice

  • If the customer fails to pay taxes within the specified time, resulting in the package being destroyed by Brazilian customs, all losses shall be borne by the customer and no refund will be given.

B. Returns and exchanges due to quality issues

① Our Responsibility (Wrong Item, Damaged, or Functional Defect)
We will cover the following:

  • Return shipping costs
  • Free replacement of correct item OR full refund

② Brazil Import Tax Clarification

Regardless of return reason, all import duties/taxes paid by customer are non-refundable

③ Return Process & Important Notes

  • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
  • All returns must be approved in advance by our customer service and accompanied by a return address.
  • Returns sent without authorization may be rejected and ineligible for refund.

Special Notes

  • ⚠️ To ensure fair transactions, if customers refuse to accept high-value goods without reason (the total value of goods in a single order exceeds NZD 350), the platform has the right to record their behavior and restrict their after-sales service rights, including but not limited to: no longer enjoying the refund policy, restricting order permissions, refusing subsequent services, etc.
  • ⚠️ Bulk purchase orders do not support returns. To prevent malicious arbitrage and repeated use, any one-time order of more than 10 identical items will be considered a bulk purchase order. Once such orders are shipped, no returns or exchanges are accepted. Please be sure to confirm the model, quantity and actual needs of the goods before placing an order.

6. Defective Product Handling

Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.

Within One-Year Warranty:

  • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
  • Supporting evidence (photos/videos) must be provided.
  • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping Fees Are Non-Refundable
    Original shipping charges are non-refundable in the event of a return or refund.
  • Handling of Refused Deliveries
    If the customer refuses to accept the delivery, it will be considered as voluntary abandonment, and no refund will be issued. We recommend accepting the delivery first and then submitting an RMA request to be eligible for a full refund.
  • No Refund Before Return Receipt
    Refunds will only be processed after the returned item is received. We reserve the right to decline any refund request before the return is confirmed.
  • Extended Return Periods
    If you need to extend the return period due to special circumstances, please contact customer service in advance for approval.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

Return Address

  • Name: AolisiteCell Limited (Compnay No.77239929)
  • Address: Room D07, 8th Floor, Phase II, Kai Tak Industrial Building, 99 King Fuk St, San Po Kong, Kowloon, Hong Kong