Shipping

Shipping Information

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
NZPost New Zealand 6-10 business days NZD $5.99
17Track.net United States, Canada, Australia 7-10 business days NZD $9.99

When will my order be shipped?

In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships. And you can also get shipping information of your order on Order Tracking page.

Can I change the shipping address?

If you have made a mistake with your shipping details please contact our Customer Services team immediately via "Quick Feedback" or "Live Chat" and we will try to amend them.

Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

What do I do if my package says delivered but I never got it?

Do you fear that your BatteryForDell.co.nz order is misdelivered? Hope is not lost! Following these instructions enables you to get your package as quickly as possible.

  1. Confirm the shipping address provided at checkout by reviewing the order details on "Order Tracking" page.
  2. Check around the delivery location.
    Look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the driver may have left it).
  3. Check if someone else accepted delivery.
    See if a neighbor or other resident received the package.

Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available), please contact Customer Support.

Regarding the situation where the logistics shows that the package has been signed for but not actually received. Here, we explain the following points to you for better communication and problem solving:

  1. Responsibility definition: Once the package is marked as "delivered", the responsibility of us and the logistics company is mainly to ensure that the package is delivered according to the address you provided. If you do not actually receive the package, we will actively assist you in locating it and claiming compensation from the logistics company, but any loss or inconvenience in the process, if not caused by our intentional or gross negligence, we may not be able to directly bear all responsibility.
  2. Solution steps:

    Contact us immediately: Please contact us as soon as possible through our customer service channels (telephone, online customer service, email, etc.), provide detailed order information and a description of the situation of not receiving the package.

    Assist in investigation: We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.

    Claim application: If the investigation confirms that the package is indeed lost or cannot be found, we will assist you in filing a claim application with the logistics company and try our best to fight for your legal rights and interests according to the regulations and procedures of the logistics company.

Will i get a refund if i refuse a package?

BatteryForDell.co.nz does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols.